1. About shipping fee

Normal shipping

10,000 yen or more：500 yen

Orders less than 10,000 yen：1,000 yen

2. Delivery date and delivery method

If not specified after orderingArrival within 5 daysWill be shipped as a guide. The delivery companyYamato Transportis. About the delivery address at the time of returnresponsible personPlease contact

3. About delivery temperature zone

The delivery temperature range isTwo types, refrigerated and frozenis.

Classification by temperature zone of products isRefrigerated delivery only, frozen delivery only, refrigerated frozen delivery are all possibleThere are three types.

For products that can be refrigerated and frozen, depending on the season, temperature, and the type of product included in the package.Our shop decides which delivery method to deliver, refrigerated or frozen.We will deliver it.

You cannot order frozen-only products and refrigerated-only products at the same time.。

4. Payment method

You can choose the payment method below.

1. Credit card

You can use VISA / Master Card / American Express.

2. Paypal

If you select Paypal, you do not need to enter shipping information because you will get Paypal information.

3. Amazon Pay

4. Paidy Next month payment (convenience store / bank)

We will issue an invoice on the 1st of the following month with the final billing amount closed at the end of each month, and will inform you by e-mail / SMS (short message) by the 3rd. Payment methods are convenience store payment (convenience store installation terminal), bank transfer and account transfer.

The payment deadline is up to 10 days for convenience store payments and bank transfers. In the case of account transfer, it will be deducted on the 12th *.

However, it may be 20th * in January and May. Depending on the payment method, a fee will be charged for each monthly payment (billing). Customers are responsible for 356 yen (tax included) for convenience store payments and a transfer fee for bank transfers. No payment fee will be charged for account transfers.

Convenience store account transfer

(Automatic withdrawal from bank account)

Bank transfer Until 10th 12th * Until 10th 356 yen (tax included) 0 yen Transfer fee varies depending on the financial institution

* If the financial institution is closed, the next business day

5. Refunds / returns

If you wish to receive a refund or returnInquiry formPlease contact us.

6. About message cards

If you would like a message card as a gift, please write your message in the remarks column of the order cart. We will print it on Mamano's postcard and deliver it with the product.

7. About the point system

We have started a 5% reduction system for online shop usage.

How to check points

Log in to My Page

point

You can check from.

How to use points

Points can be used on the cart page.